Collection: Return & Refund Policy

Return & Refund Policy

Our Commitment
We strive to ensure a satisfying shopping experience for every customer. If you encounter any issues with your order, please contact our Customer Service team promptly. We will assess your case and provide support based on the situation.

30-Day Return & Exchange Policy

We offer a 30-day return or exchange for new, unopened items. If you change your mind within 30 days of receiving your order, you're welcome to request a return or exchange for any reason. Refunds are issued once we receive and inspect the returned items.
Return shipping costs are the responsibility of the customer unless the return is due to our error.
Items that have been opened or used cannot be returned for hygiene and safety reasons.
Returns not meeting our policy will not be accepted.

To initiate a return, please email us with the following information:
Order number
Item code(s) for return (must be unopened)
Reason for return

We will respond within 24 hours to guide you through the return process.

3-Day Dead on Arrival (DOA) Guarantee

If your item arrives damaged or is non-functional upon first use, please contact us within 72 hours of delivery. This policy covers: Leaking disposable kits or e-liquid
Broken glass or screen
Items not working on arrival (e.g. won't charge, leaking atomizer)
3-Month Hardware Warranty
We provide a 3-month limited warranty for hardware devices purchased directly from our website. If you encounter an issue, please contact us at service@morevaping.com with your order details.

Please note: The following are not covered under the 3-month warranty unless reported as DOA within 72 hours:
Atomizers (RDAs, tanks)
E-liquids
Accessories (pods, coils, spare parts, batteries)
Hemp products
Consumable items like coils/pods after use

Warranty exclusions also include:
Damage from misuse (dropping, water exposure, wrong charger)
Lost or stolen items
Devices damaged due to modification or cracking
Broken lanyard slots
Delivery Issues

If you receive a damaged, missing, or incorrect item, please notify us within 48 hours of delivery. To expedite support, please provide:
Order number
Product name and serial number
Detailed description of the issue
Photos or a video showing the issue
Steps you’ve already taken

Shipping Costs & Refunds

If the issue is due to our error (damaged, wrong, missing, or DOA items), we will cover return shipping costs.

If the return is due to customer preference (e.g. wrong item ordered, no longer needed), the customer is responsible for return shipping.
Shipping fees are non-refundable.

Refunds will be processed to the original payment method or offered as store credit, based on your preference.